The Influence of Participative Leadership Style, Work Discipline, and Work Environment on Employee Performance at Cleanwear Indonesia Shoe Cleaning Store

Abstract

This study addresses the declining employee performance at Cleanwear
Indonesia, particularly evident in the significant increase in tardiness rates
observed between April and September 2024. The research aims to analyze
the influence of participative leadership style, work discipline, and work
environment on employee performance in the shoe cleaning service industry.
Using a quantitative approach, data was collected through questionnaires with
a Likert scale from employees at the Panglima Sudirman branch. The study
employed multiple linear regression analysis using SPSS. Results indicate that
participative leadership style, work discipline, and work environment
simultaneously have a significant effect on employee performance, with these
variables explaining a portion of the variance in employee performance.
Individual analysis reveals that participative leadership style and work
environment have significant positive effects on employee performance,
while work discipline shows no significant impact. The findings suggest that
organizations in the service sector should focus on implementing participative
leadership approaches and maintaining an optimal work environment to
enhance employee performance. This study contributes to the limited research
on human resource management in niche service industries, particularly in the
context of digital transformation.